Global Manager, Customer Success Milano

Global Manager, Customer Success
Milano
Lombardia, Milano

About BizAway Here at BizAway, we Deliver the Future of Travel.

? ? We are a solid international company with strong ambitions and great expertise.

With a focus on sustainability ? ? , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

? ? We know that success comes from People and deserves to be recognized. ? ? Proactivity and Reliability, Kind collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for.

? ? We are looking for  We are looking for a driven and enthusiastic Global Manager, Customer Success (m/w/d) , who desires to contribute to the growth and success of our Sales Team.

Your role in BizAway   You will lead the Customer Success function of the Sales department, nurturing strong long-term relationships with our +2. 000 customers across 8 regions You will manage a team of 16 people (16 CSMs + 2 Team Leads) - to be doubled in size over the next 18 months You will define/review internal processes related to customer onboarding, CS operations, churn prevention, and account growth You will define an implementation strategy for complex multinational accounts You will closely collaborate with the Sales Executive Manager to ensure smooth customer handovers from SEs to CS You will be the customer's voice with the other departments (Product, Finance, Service, Strategy) to share feedback and influence the company's strategic roadmap Your basic qualifications   5+ years in Customer Success / Account Management 2+ years leading a team of more than 5 FTEs Fluent English, both written and spoken Experience with Salesforce / Hubspot We are also interested in Italian and/or Spanish are a big plus Experience with second-line managers Our offer ? ?   A seat on a scale-up with skyrocketing growth ? ?   Attractive compensation, including equity in the company ? ?   Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions ? ?   Multicultural and international team ? ?   Collaborative and smart environment to work and learn ? ?   Free coffee to kick-start your day and free beers to celebrate together ? ?  Flexible working policy (3 days from the office and 2 days from home) and great offices in Europe BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.

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