Global Marketing Customer Experience (Cex) Milano

Global Marketing Customer Experience (Cex)
Milano
Lombardia, Milano

Who we are**Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 18, 600 professionals every day in a network more than 11, 000 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world. In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career. The Customer Experience Specialist, within the Marketing Global team, will be accountable for designing and delivering personalized customer experience collaborating with cross functional teams.

- Targets assessment: identify key personas/clusters, diving into their specificities in terms of needs and support

- Customer Journeys definition: leveraging the design and the execution of enriched and personalized experiences, with a strong focus on innovation and customers' high value perception

- Keep a constant focus on customers' needs, via regular customers listening and data analysis to deliver omniexperiences in retail, leveraging the key role of our stores, while empowering our professionals through advanced data enrichment and customized journeys

- Business project leadership: drive projects understanding business needs and ensuring they are met within the project execution

**What you'll need**:

- 3-4 yrs of experience in customer experience design roles

- Knowledge of process design methodologies and tools

- Experience in defining customer journey, customer experience and processes (would be a plus if the experience involves omnichannel projects)

- Project management experience with autonomy in delivering the project

- Cross-functional stakeholders management

- Excellent communication skills (chairing meetings, workshop facilitation etc. )

- Ability to involve, influence and work with wide range of stakeholders

- Ability to operate in changing and complex environment

- Fluency in English (required)

You'll join a dinamic, talented team, with exposure to global projects, able to design and guide the new customer experience journey. Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work

**9 days/month remotely**.