Global Remote Services Director (M/F/D)
YOUR RESPONSIBILITIES Lead the development and digitalisation of the remote services strategy
Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
Analyse customer feedback and other data sources to develop customer-centric solutions
Develop and implement service improvement plans for identified shortfalls
Monitor remote services performance, system performance. Identify service improvement goals
Design and develop solutions to optimize performance and scalability
Oversee the deployment maintaining security, reliability, and cost-efficiency
Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
YOUR QUALIFICATIONS & SKILLS Bachelor Degree in Computer Science, Engineering, or a related field
Solid experience in a similar position with proven track record in developing and implementing processes, structures and new technologies
Experienced and well informed on the Remote Services trends and new technologies
Possess a Customer centric mindset
Thrives in a high-energy environment where tactical and strategic activities are expected to be driven in parallel
Strong interpersonal and leadership skills, high level of judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineering
Able to offer new solutions to problems outside of set parameters and able to construct and provide solutions
Fluency in English
OUR COMMITMENT Innovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Attractive bonus system and performance-related pay
Additional company benefits
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