Global Store Operations Specialist Milano

Global Store Operations Specialist
Milano
Lombardia, Milano

Who we are

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care.

More than 18, 600 professionals every day in a network more than 9, 000 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success.

Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers.

We believe that it's only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.

**What we are looking for**:

**We are searching for a Global Store Operations Specialist

Support the department leader in driving the implementation of the new store support model.

**Key responsibilities**:

- Leverage existing platforms to automate and structure reporting to meet the information needs of stakeholders at different levels of the organization

- Collaborate with Local teams to introduce best practices that can standardize, automate and evolve the existing reporting

- Lead insight generation, identifying opportunities that can improve the performance of the support ecosystem

- Drive actions to evolve existing reporting, designing new ways to measure, analyze and visualize store operations impacts on day-to-day stores' productivity

- Support the implementation of the support service model, adapting it to the local factors

**Skills and Experiences

- Master's Degree in Economics, Marketing, Communication, Statistics, Engineering or similar

- Possess advanced expertise in Excel and PowerPoint

- Fluent in English

- Possess strong analytical acumen

- Experience working with international markets

- Possess critical thinking, a clear and open communication, relational and team building skills

- Willing to drive successful outputs

- attention to details in complex frameworks

- 2/4 years of experience on support service topics within retail industry

- ServiceNow knowledge preferred

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace.

Aligned to this goal, we offer a hybryd working policy, allowing employees to work **9 days/month remotely **.