Global Store Performance Manager - Retail Excellence Milano

Global Store Performance Manager - Retail Excellence
Milano
Lombardia, Milano

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care.

More than 17, 500 professionals every day in a network of 4, 500 points of sale, 3, 800 service centers and 1, 900 affiliates, give back the joy of hearing, feeling and living to thousands of people across the world. In Amplifon we believe people are the most important component of our success.

Thanks to our best-in-class Hearing Care Professionals and front and back office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers.

We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

**What are we looking for**We are looking for a

**Global Store Performance CoE Manager **reporting to the Global REX (retail excellence) Sales Performance Director. The role will :Guarantee innovative, performing and effective store processes & tools, oversee KPIs, providing sales Intelligence and forecasting to help countries and regions to drive commercial actions and maximize Sales Performance.

**How**:

- Design and provides the most effective processes and tools for Client Advisors (e. g. , Agenda Management)

- Drive countries topredicts short and medium term sales performances, leveraging on the historical funnel data and business assumptions (working close to Data and Analytics team)

- Based on forecasted figures and in collaboration with Marketing, Finance and HR organizations, triggers specific actions to be implemented in Countries and Regions

- Design routines and processes in order to let the regions, and the countries, to achieve what designed

- Work along with IT, Supply chain, Administration and other company functions to reduce unproductive times boosting productivity.

- Work along with training, in further understand trainings benefits and boos-up Client Advisors role

**EDUCATION & EXPERIENCE REQUIRED

- Master's degree in Business Economics (or similar)

- Familiar with an Agile or Lean way of working.

- 5-7 years of experience as a manager in a similar position

- End to end project management experience especially

- inclination to data analysis and forecasting combined with same attention to business impacts.

- Excellent knowledge of Office package, with advanced expertise in Excel

- Knowledge of Power B. I.

or comparable programs

- Mother tongue or fluent in English

**MANAGERIAL SKILLS

- Teamwork attitude, ability in working and achieving results through others.

- Communication & buy-in skills.

- Ability to enter the details without losing the whole picture.

- Ability to cope effectively with different roles and cultures across organization.

- Ability to leverage best practices, share and reapply.

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace.

Aligned to this goal, we offer a hybryd working policy, allowing employees to work

**9 days/month remotely **.