Global Store Performance Specialist Milano

Global Store Performance Specialist
Milano
Lombardia, Milano

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20, 000 professionals and a network of 9, 500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2024" in Europe, the United States, and New Zealand by the Top Employers Institute and as Global "Leading Employer" 2024 for all 26 countries where we operate. For our Corporate HQ in Milan, we are currently looking for a Global Store Performance Specialist to join our Symphony project team. You will be responsible for the implementation of the Omnichannel Transformation program to design & implement worldwide the state of the art platform to steer the business in Amplifon Store and Contact Center, acting as the key point of contact between Corporate and the countries.

You will be in charge of: Lead the design phase of the Omnichannel platform by working closely with Retail, Data, Marketing and CRM teams to implement and monitor Global store performance initiatives in various countries. Collaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX. Monitor and report on the performance of stores post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization. Analyse store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs. Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership. Oversee the build and test phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements. Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition. Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform. You are the right person if you have: Master's degree in Economics, Business Administration, Management Engineering, or similar. 2 to 3 years of experience in store performance, preferably in retail. Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights. Proficiency in English, both written and spoken. Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook). Good knowledge of CRM systems, preferably Salesforce or other relevant software tools. Experience with data analysis tools such as Power BI. Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams. What else?

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days/month remotely. Employees have access to a wealth of learning resources, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's partnership benefits provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences. Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

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