Global Technical Back Office Bardi

Global Technical Back Office
Bardi
Emilia Romagna, Bardi

GEWISS is an Italian multinational company that operates internationally in the development of technological solutions and innovative services for home & building automation, energy protection and distribution, electric mobility and smart lighting.

The history of GEWISS is rooted in a successful entrepreneurial path, born from the revolutionary intuition of the use of technopolymer in electrical systems and guided by the values of integrity, culture of excellence and sustainability.

We are experiencing a moment of exciting and ambitious growth to be increasingly managerial, international, digital and sustainable. For this reason, we need the best talents to walk alongside us, supporting together this process of continuous evolution.

We are looking for a Junior Technical Back Office - Energy position to join the "Global Service & After Sales" Function, a structure responsible for managing Service and After Sales for Gewiss at an international level.

**Main responsibilities**:

- Manage pre and post-sales service related to Energy catalog products ;

- Support Clusters in the development of wired panels;

- Interface directly with Customers to gather relevant information for the correct definition of the problem and provide, if necessary, comprehensive support;

- Manage and propose solutions to technical issues reported by the market;

- Activate corrective actions (process changes, product modifications, etc. ) and monitor them until the problem is resolved;

- Maintain and update the ticketing system.

**Requirements**:

- Diploma in electrical/electronic engineering;

- 2-3 years of experience in similar roles;

- Knowledge of the products will be considered a plus;

- Excellent knowledge of the English language;

- Availability for national and international travel;

- Excellent interpersonal skills, problem-solving abilities, and organizational skills complete the profile.

In Gewiss, you will find:

- A stimulating and dynamic environment that will allow you to confront talented professionals and projects increasingly digital and innovative.

- Autonomy and responsibility, because getting involved is the first step to make a difference.

- Continuous training and career opportunities. You will have constantly updated multimedia training content. Your results will guide your growth path.