Global Trainer Milano

Global Trainer
Milano
Lombardia, Milano

On behalf of a luxury beauty&fragrances company we are looking for a GLOBAL TRAINER. Mission & ResponsibilitiesThe Global Trainer is responsible for the implementation of the Training Program, creating offline and online strategical actions in line with HQ guidelines and ensuring excellent & innovative customer service to contribute to the market share evolution. As part of the Retail Excellence Team, the key responsibilities are: - Contribute to business development in cooperation with marketing and sales team - Adapts the training modules and be creative in inventing new way for training delivery - Maintain a strong continuous relationship, supervised by the Global Training Manager, with local markets, supporting them in TTT sessions, Induction and implementation of the 360° activations in the local top stores - Deliver training programs in the classroom ww and allocate team resources - Liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom - Creation and implementation of Training Module - Overview the Masterclass project delivered in the most important key stores - Track field training actions - Be proactive in proposing actions to improve serviceRequirements - Experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus) - Experience in Blended Learning, Virtual Classroom, E-learning Platform - Experience in sales training in retail environment - Agility to work in a complex and global environment - Willing to travel WW