Global Trainer Milano

Global Trainer
Milano
Lombardia, Milano

On behalf of a luxury beauty&fragrances company we are looking for a GLOBAL TRAINER. Mission & ResponsibilitiesThe Global Trainer is responsible for the implementation of the Training Program, creating offline and online strategical actions in line with HQ guidelines and ensuring excellent & innovative customer service to contribute to the market share evolution. As part of the Retail Excellence Team, the key responsibilities are:• Contribute to business development in cooperation with marketing and sales team • Adapts the training modules and be creative in inventing new way for training delivery • Maintain a strong continuous relationship, supervised by the Global Training Manager, with local markets, supporting them in TTT sessions, Induction and implementation of the 360° activations in the local top stores • Deliver training programs in the classroom ww and allocate team resources • Liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom • Creation and implementation of Training Module • Overview the Masterclass project delivered in the most important key stores • Track field training actions • Be proactive in proposing actions to improve serviceRequirements• Experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus) • Experience in Blended Learning, Virtual Classroom, E-learning Platform • Experience in sales training in retail environment • Agility to work in a complex and global environment • Willing to travel WW