Global Training Costumer Experience Designer Milano

Global Training Costumer Experience Designer
Milano
Lombardia, Milano

Position**:

**Mission & Responsibilities

The **Global Training Costumer Experience Designer**is responsible for the implementation of Acqua di Parma 360° Training Program, creating offline and online strategical actions in line with HQ guidelines and ensuring excellent & innovative customer service to contribute to the market share evolution.

As part of the **_Retail _**_Excellence _**Team, the key responsibilities are:

- Contribute to business development in cooperation with marketing and sales team

- Adapts the training modules and be creative in inventing new way for training delivery

- Maintain a strong continuous relationship, supervised by the Global Training Manager, with local markets, supporting them in TTT sessions, Induction and implementation of the 360° activations in the local top stores

- Deliver training programs in the classroom worldwide and allocate team resources appropriately

- Liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom

- Creation and implementation of Training Module in Yellow You App Learning Platform

- Create and Monitor punctual training reports and calendar

- Overview the Masterclass project delivered in the most important key stores

- Track field training actions

- Be proactive in proposing actions to improve service

**Job responsibilities**:

**Requirements**:

- Experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus)

- Experience in Blended Learning, Virtual Classroom, E-learning Platform

- Experience in sales training in retail environment

- Agility to work in a complex and global environment

- Willing to travel WW

- Fluent English and French, additional languages are a plus

**_ACQUA DI PARMA _

**MAISON***:

- Acqua di Parma, the epitome of Italian sophistication, continues a century-long legacy, intertwining traditional craftsmanship with modern artistry.

Incepted by Colonia, the Maison's hallmark fragrance, through the vision of baron Carlo Magnani, Acqua di Parma is the essence of an attitude that embodies a dynamic, modern, and original lifestyle.

Made for the personal use of the baron and a small circle of loved ones, the original composition is an open invitation to those seeking a modern _Arte di Vivere, _a life of vibrance and luminescence.

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