Graduate - Client Success Specialist Lazio

Graduate - Client Success Specialist
Roma
Lazio, Lazio

Overview:

**_ WELCOME TO SITA_

**Ready to redefine air travel?

The journey starts here, with you at SITA.

**_ABOUT THE ROLE & TEAM:_

- As _**_Graduate Client Success Specialist_**_, you will be a member in the Client Success Team of SITA's Global Services EUROPE.

Using your mindset and skills we will start together a great journey within the Air Transport Industry, with the target to growth your expertise and knowledge of Client Success Management. _

**_WHAT YOU WILL DO:_

- _

Receive support and training to start learning what Service Management best practices are and how SITA is supporting the aviation industry. _

- _ Receive training on SITA products. _

- _ Be part of a team of CSMs to contribute the satisfaction and success of our clients. _

- _ Acts as an operational point of contact for Customers, service Providers and line Management and manages all customer requests for service promptly and professionally. _

- _ Analyse problematic situations and occurrences and implements solutions. _

- _ Work with the CSMs team for identification and analysis of risk areas, escalation of operational issues. _

- _ Collaborate with other team members to review the monthly CSM revenue and ensure that all CSM related services are correctly billed. _

Qualifications:

**_ EXPERIENCE:_

- _Italian speaking.

_

- _Must be fluent in English, any other European language is a plus. _

- _ Bachelor's degree in IT, Telecom or Business, or equivalent. _

- _ Passionate in Information Technology, Network and Communication protocols, Digitization and Digital Transformation; interested to be part of a matrix management and process-oriented environment. _

**_NICE-TO-HAVE:_

- _

Awareness and passion of Aviation industry is an added advantage. _

**_

WHAT WE OFFER:_

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce.

We collaborate in our impressive offices, embracing a hybrid work format.

As part of our global benefits, we offer:

**Flex Week**:Work from home up to 2 days/week (depending on your Team's needs).

- **Flex Day**: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments.

We encourage open communication with your manager about your needs and routine.

**Flex-Location**: Enjoy up to 30 workdays of benefits, anywhere in the world!

***Employee Wellbeing**: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

***Professional Development**:Enhance your skills with our training platforms, inclusive of LinkedIn Learning!

**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.