Group & Event Management Agent - Minor Hotels Europe & Americas Lazio

Group & Event Management Agent - Minor Hotels Europe & Americas
Roma
Lazio, Lazio

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GROUP & EVENT MANAGEMENT AGENT - MINOR HOTELS EUROPE & AMERICAS, Metropolitan City of RomeLocation: Metropolitan City of Rome, Italy

Job Category:Hospitality

EU work permit required:Yes

Job Reference:e96101d3154d

Job Description:Minor Hotels Europe & Americas is looking for a Booking Agent, responsible for managing group reservations in the Group & Events Management of Minor Hotels for Italy.

The ideal candidate has a High School diploma or equivalent.

By reporting to the Manager, her/his main functions will be:

Sell rooms and meeting spaces for M&E groups. Answer in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks. Maintain a positive selling approach to maximize yield. Resolve conflicts, making decisions/negotiating: listen to guests and actively look for ways to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts. The ideal candidate is proficient with standard office technologies, including the Office package.

Very good command of English and Italian (spoken and written) is required.

Other languages are appreciated.

The following skills are required: flexibility, stress tolerance, attention to detail, negotiation, and creative thinking.

This position will be based in Rome.

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