Groups & Events Executive Milano

Groups & Events Executive
Milano
Lombardia, Milano

PRINCIPAL ACCOUNTABILITIES:

- Work together with Executive Chef, F&B Department, Housekeeping and Lifestyle to monitor standards and services, suggest and implement necessary changes.

- Maintain mutual understanding with all other hotel departments.

- Keep and maintain the general filing systems as well as all other filings as designated.

- Provide the highest standards of service without sacrificing quality.

- Always maintain a professional image both in appearance/attire and conduct when dealing with the client and hotel ambassadors.

- Constantly communicate with other departments both verbally and in written form.

- Create and distribute BEO and GRC to the departments involved.

- Ensure distributed reports are up to date and as per hotel standard.

- Conduct site inspection with potential clients.

- Finalize all bookings maximizing all potential revenue through up selling in all revenue generating areas.

- Follow up with each group & event in order to build a business relationship.

- Ensure all information is detailed, correct and all billing arrangements are specified.

- Conduct competitive pricing analysis twice a year.

- Follow up on all changes, deletions, additions, and special requests.

- Excellent knowledge of hotel facilities and standard for meeting and events.

- Maintain the policies set out in the event sales contract (e. g. deposits, deadlines, billing instructions).

- Answer all telephone calls and enquiries about the event space for group & events.

- Ability to perform other tasks or projects as assigned by hotel management and staff.

- Ability to maintain a friendly, caring, and helpful attitude with customers and all hotel staff.

- Report directly to the Director of Sales & Marketing.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

- Previous experience in a similar role, at least 2 years, in hospitality business

- Fluency in Italian and English. Third language is a plus.

- Excellent organizational and interpersonal skills

- Strong customer orientation

- Excellent negotiation and problem solving skills

ADDITIONAL INFORMATION

Other advantages: Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.

Contratto di lavoro: Tempo pieno

**Experience**:

- events management: 2 years (required)