Groups & Events Sales Supervisor/Manager - Sheraton Milano

Groups & Events Sales Supervisor/Manager - Sheraton
Milano
Lombardia, Milano

Job Number** 23201516

**Job Category** Event Management

**Location** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?

** N

**Relocation?

** N

**Position Type** Management

**JOB SUMMARY

As a Groups & Events Manager you will be looking after Groups, Meetings and Events at the Sheraton Diana Majestic Milan.

You and your team will responsible for handling and managing enquiries for Groups and Meetings from the enquiry stage to the execution.

This position also ensures associate satisfaction and the development of the team members.

You will train, motivate and coach your team and you will serve as a role model.

You will provide guidance and feedback to help individuals to develop and strengthen skills and abilities needed to accomplish their work objectives.

**CANDIDATE PROFILE

You are passionate about sales, events and you want to inspire your team.

You build relationships and interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

You understand customer needs and set high standards of performance.

You have strong public presentation skills and you are able to maintain performance if challenges in the workplace occur.

Have a bachelor degree in Hotel Management, Event Management or related major.

Have experience in event management or similar role.

Are fluent in English and Italian, any other language is a plus.

International working experience is desired.

**Education and Experience

- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES

**Managing Event Logistics and Operations

- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

- Adheres to all standards, policies, and procedures.

- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

- Manages group room blocks and meeting space for average to large-sized assigned groups.

- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges- and/or develop alternative solutions.

- Uses his/her judgment to integrate current trends in event management and event design.

- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

- Participates in customer site inspections and assists with the sales process as necessary.

- Performs other duties as assigned to meet business needs.

- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

**Ensuring and Providing Exceptional Customer Service

- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

- Empowers employees to provide excellent customer service.

- Sets a positive example for guest relations.

- Coordinates and communicates event details both verbally and in writing to the customer and property operations.

- Makes presence known to customer at all times during this process.

- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

- Follows up with customer post-event.

- Responds to and handles guest problems and complaints.

- Uses personal judgment and expertise to enhance the customer experience.

- Stays available to solve problems and/or suggest alternatives to previous arrangements.

- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Interacts with guests to obtain feedback on product quality and service levels.

- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams

- Conducts formal pre

- and post-event meetings as required to review/communicate group needs and feedback.

- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function

- Assists in the sales process and revenue forecasting for customer groups.

- Up-sells products and services t