Gucci Client Advisor Montà

Gucci Client Advisor
Montà
Piemonte, Montà

Summary Job Family Group Description - Sales / Omni-Channel:

Combines all positions within the different sales channels:

retail, wholesale and e-commerce.

Also includes all activities to support store management.

Job Family Description -Retail Selling:

Represents the brand to clients.

Guides them at every stage of the buying journey.

Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:

Advises our customers Importante Azienda the buying journey.

Presents the collection using brand standards.

As the visible face of the brand follows company values.

Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion.

Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses.

Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

To provide customers with Importante Azienda service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

Serve customers accordingly with Gucci selling ceremony

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage

Guarantee cross and up-selling for all product categories

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Build and strengthenrelationships with customers, deal with different nationalities and personalities and put always the customers at ease

Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

Ensure the achievement of individual and Store goals, enhancing and developing the business

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Contribute to manage the visual display of the products in accordance with Gucci visual standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

Ensure the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

Proven experience in a similar role within fashion retail companies

Proven ability to drive and exceed individual and store result

Deep passion for fashion and luxury

Excellent commercial awareness and customers attitude

High flexibility and ability to adapt to different customers

Team-player mentality

Strong communication skills

Ability to work in a fast moving and dynamic environment

Luxury product knowledge

Fluent in Italian and English

Job Type

Fixed Term (Fixed Term) Start Date

2021-09-20 Schedule

Full time Organization

LUXURY GOODS OUTLET S. R. L.

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches:

Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.

By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.

We capture these beliefs in our signature:

"Empowering Imagination. "