Guest Communication Agent (Back Office) Milano

Guest Communication Agent (Back Office)
Milano
Lombardia, Milano

GUEST COMMUNICATION AGENT (Back Office) Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.

MAIN RESPONSIBILITIES • Answer phone calls in an efficient and friendly manner.

• Handle guests' requests in an appropriate manner.

• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.

• Assist colleague in running daily reports for department.

• Constantly be up to date regarding expected arrivals and departures.

• Maintain positive guest and colleague interactions in a good working relationship.

• Support demonstrating and reinforcing Armani's Values and Culture Characteristics.

• Ensure punctuality is kept at all times.

• Deal with enquiries in person or by telephone.

• Take appropriate steps in emergency.

• Receive and attend to outgoing calls: local, trunk and international.

• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

QUALIFICATIONS AND EXPERTISE • Previous experience in similar and/or related fields in a 5* Hotel.

• Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).

• Good knowledge of the attractions and events in Milan.

• Excellent communication and organization skills.

• Working computer skills and knowledge.

• Able to work calmly & confidently under pressure.

Successful candidate must possess legal work authorization in Europe ADDITIONAL INFORMATION Type of work Full time Location Milan, Italy Department Lifestyle Languages English, Italian Other advantages: Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.

Successful candidate must possess legal work authorization in Europe.