Guest Communication Agent (Telephone Operator) Milano

Guest Communication Agent (Telephone Operator)
Milano
Lombardia, Milano

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.

The knowledge of Chinese is considered a plus in order to obtain the job.

**MAIN RESPONSIBILITIES**:

- Answer phone calls in an efficient and friendly manner.

- Handle guests' requests in an appropriate manner.

- Accept and deliver wake-up calls, messages and facsimiles in a timely manner.

- Assist colleague in running daily reports for department.

- Constantly be up to date regarding expected arrivals and departures.

- Maintain positive guest and colleague interactions in a good working relationship.

- Support demonstrating and reinforcing Armani's Values and Culture Characteristics.

- Ensure punctuality is kept at all times.

- Deal with enquiries in person or by telephone.

- Take appropriate steps in emergency.

- Receive and attend to outgoing calls: local, trunk and international.

- Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

**QUALIFICATIONS AND EXPERTISE**:

- Previous experience in similar and/or related fields in a 5* Hotel.

- Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).

- Good knowledge of the attractions and events in Milan.

- Excellent communication and organization skills.

- Working computer skills and knowledge.

- Able to work calmly & confidently under pressure.

**ADDITIONAL INFORMATION

Type of work: Full time

Location: Milan, Italy

Department: Lifestyle

Languages: English, Italian, Chinese

Other advantages: Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.

Contratto di lavoro: Tempo pieno, Tempo determinato

Durata contratto: 6-12 mesi

Benefit:

- Mensa aziendale

- Sconti sui prodotti o servizi dell'azienda

- Supporto allo sviluppo professionale

Orario:

- Dal lunedì al venerdì

- Orario flessibile

- Turni

- Weekend

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo

- Quattordicesima

- Tredicesima

Esperienza:

- Guest Communication Agent: 1 anno (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)