Guest Communication Agent (Telephone Operator)
Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department. The knowledge of Chinese is considered a plus for this position.
MAIN RESPONSIBILITIES: Answer phone calls in an efficient and friendly manner.
Handle guests' requests appropriately.
Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.
Assist colleagues in running daily reports for the department.
Stay updated regarding expected arrivals and departures.
Maintain positive guest and colleague interactions.
Support and reinforce Armani's Values and Culture Characteristics.
Ensure punctuality at all times.
Deal with enquiries in person or by telephone.
Take appropriate steps in emergencies.
Receive and attend to outgoing calls: local, trunk, and international.
Be knowledgeable about special programs and events in the hotel and the city to recognize and respond to guests' needs.
QUALIFICATIONS AND EXPERTISE: Previous experience in similar and/or related fields in a 5-star hotel.
Reading, writing, and oral proficiency in English and Italian; additional languages (Chinese or Arabic) are desirable.
Good knowledge of attractions and events in Milan.
Excellent communication and organizational skills.
Working computer skills and knowledge.
Able to work calmly and confidently under pressure.
Knowledge of Opera PMS is preferred.
Successful candidates must possess legal work authorization in Europe.
ADDITIONAL INFORMATION Type of work: Full-timeLocation: Milan, ItalyDepartment: LifestyleLanguages: English, Italian Contract Details: Type: Full-time, Fixed-termDuration: 6-12 months Benefits: Mensa aziendale Orario flessibile Sconti sui prodotti o servizi dell'azienda Availability: Shifts Supplementary Pay: Maggiorazione lavoro festivo Quattordicesima Tredicesima Experience: Guest Communication Agent: 1 year (Required) Language: English (Required) #J-18808-Ljbffr
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