Guest Communications Coordinator (Global Sporting Event) - Italian/English Speaking Milano

Guest Communications Coordinator (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

Guest Communications Coordinator (Global Sporting Event) - Italian/English Speaking (Contract) Description The Guest Communications Coordinator will support and lead at times in the development, maintenance, and reporting of all data relating to guests attending The iLUKA Collective's global events.

We will have roles starting throughout 2025.

These will be contract roles until March 2026.

Key Responsibilities: First point of contact for guest queries and data changes, pre-event and on-site by email, phone, and face to face.

Using The iLUKA Collective bespoke database (Pulse), manage data and produce regular reports for clients, service providers, and client teams.

Develop and manage professional working relationships with the client, service providers, and client teams to ensure clear and open lines of communication.

Communicate with all relevant parties any data changes as necessary.

Production of guest correspondence, adhering to client & The iLUKA Collective guidelines.

Manage guest queries in a prompt and professional manner.

Manage the distribution of regular operational reports.

Assist in the training of event-time staff.

Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations.

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise: Fluent in Italian and English.

Excellent IT skills – advanced knowledge of Office, Word, Excel, and PowerPoint.

Experience in using systems.

Ability to prioritize a demanding workload.

Strong time management skills with the ability to meet strict deadlines.

Proactive, positive approach to all tasks and a high degree of reliability.

Organized with an analytical background and an eye for detail.

Attributes: High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment.

Willing to roll sleeves up and get involved.

Passionate about sport, hospitality, and delivery.

Able to work in a calm, kind, and professional manner in a pressured environment.

Ability to prioritize a demanding workload.

The iLUKA Collective is a specialized agency, developing and delivering coordinated strategic activations for sponsors and other stakeholders at global events.

We are experts in executing cutting-edge event hospitality experiences born from intelligent strategic direction.

Our heritage is big events for big companies looking for strategic and measured solutions which focus on creating unforgettable experiences for stakeholders that are integral to sponsors' success.

Our experience working with Sponsors, Organizing Committees, International Sporting Federations, Governing Bodies, and Host City stakeholders enables us to develop our clients' sponsorship stories to ensure that activations maximize the communication of their messages as well as guide global teams and their local markets through the unique complexities of delivering effectively at global events.

At The iLUKA Collective, we take people seriously; hospitality is about people, and it is people that drive the difference.

Our project teams create extraordinary hospitality programs for our guests, and our team lifts that experience to truly create a once-in-a-lifetime experience.

The iLUKA Collective is renowned for the teams we build; we hire great people in order to deliver great events, and we expect our teams to be professional, dedicated, and full of energy.

If that is you and you are interested in working at the world's premier global sporting events, we are always keen to meet people who share the same passions as us.

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