Guest Communications Manager (Global Sporting Event) - Italian/English Speaking Milano

Guest Communications Manager (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

Guest Communications Manager (Global Sporting Event) - Italian/English Speaking (Contract)DescriptionGuest Communications Manager is responsible for the guest communication process for our guests at iLUKA's global events.

This includes the assimilation, verification of all guest data, regular communication with client guests and business leads as well as providing periodic status reports to a variety of stakeholders. We will have roles starting throughout 2025.

These will be contract roles until March 2026. Key Responsibilities:Develop a thorough knowledge of the hospitality package allocations and the processing of all data requiredMonitor and manage input of all relevant guest information as it is received from the client or guestAssist in the development of the guest communications content: for example, invitations, pre-departure and welcome packs, and post-event communicationManage all guest data within iLUKA's bespoke system (Pulse) to ensure all data is accurate and currentProvide the relevant reports to iLUKA operational departmentsUpdate guest information changes as received from the clientEnsure the client has access to all relevant data in the form of regular reportsBe the first point of contact for all guest queries prior to arrivalDuring the event, manage the regular distribution of operational reports to relevant partiesUnderstand procedures and effects for all possible circumstances, including flight schedule changes, guest name changes, "no-show" guests, change in dietary requirements, change in package allocations, programme changes etc. Work with key suppliers in the sourcing, scoping and delivery of print elementsAdhere to General Data Protection Regulation (GDPR) and other event location Data RegulationsThis is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary. Skills, Knowledge, Expertise:Fluent in Italian and EnglishExcellent IT skills – advanced knowledge of Office, Word, Excel and PowerPointExperience in using systemsAbility to prioritise a demanding workloadStrong time management skills with ability to meet strict deadlinesProactive, positive approach to all tasks and a high degree of reliabilityOrganised with an analytical background and an eye for detailAttributes:High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environmentWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workloadThe iLUKA Collective is a specialised agency, developing and delivering coordinated strategic activations for sponsors and other stakeholders at global events. We are experts in executing cutting edge event hospitality experiences born from intelligent strategic direction.

Our heritage is big events for big companies looking for strategic and measured solutions which focus on creating unforgettable experiences for stakeholders that are integral to sponsors' success. Our experience working with Sponsors, Organising Committees, International Sporting Federations, Governing Bodies and Host City stakeholders enables us to develop our clients' sponsorship story to ensure that activations maximise the communication of their messages as well as guide global teams and their local markets through the unique complexities of delivering effectively at global events. At The iLUKA Collective we take people seriously, hospitality is about people, it is people that drive the difference.

Our project teams create extraordinary hospitality programmes for our guests and our team lift that experience to truly create a once in a lifetime experience.

The iLUKA Collective is renowned for the teams we build, we hire great people in order to deliver great events, we expect our teams to be professional, dedicated and full of energy.

If that is you and you are interested in working at the world's premier global sporting events, we are always keen to meet people who share the same passions as us.

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