Guest Communications Manager (Global Sporting Event) - Italian/English Speaking Milano

Guest Communications Manager (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

Guest Communications Manager is responsible for the guest communication process for our guests at iLUKA's global events.

This includes the assimilation, verification of all guest data, regular communication with client guests and business leads as well as providing periodic status reports to a variety of stakeholders.

We will have roles starting throughout 2025.

These will be contract roles until March 2026.

**Key Responsibilities**:

Develop a thorough knowledge of the hospitality package allocations and the processing of all data required

Monitor and manage input of all relevant guest information as it is received from the client or guest

**Assist in the development of the guest communications content**: for example, invitations, pre departure and welcome packs, and post event communication

Manage all guest data within iLUKA's bespoke system (Pulse) to ensure all data is accurate and current

Provide the relevant reports to iLUKA operational departments

Update guest information changes as received from the client

Ensure the client has access to all relevant data in the form of regular reports

Be the first point of contact for all guest queries prior to arrival

During the event, manage the regular distribution of operational reports to relevant parties

Understand procedures and effects for all possible circumstances, including flight schedule changes, guest name changes, "no-show" guests, change in dietary requirements, change in package allocations, programme changes etc.

Work with key suppliers in the sourcing, scoping and delivery of print elements

Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

**Skills, Knowledge, Expertise**:

Fluent in Italian and English

Excellent IT skills - advanced knowledge of Office, Word, Excel and PowerPoint

Experience in using systems

Ability to prioritise a demanding workload

Strong time management skills with ability to meet strict deadlines

Proactive, positive approach to all tasks and a high degree of reliability

Organised with an analytical background and an eye for detail

**Attributes**:

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Flexible, enthusiastic, confident, outgoing

Willing to roll sleeves up and get involved

Passionate about sport, hospitality and delivery

Able to work in a calm, kind and professional manner in a pressured environment

Ability to prioritise a demanding workload