Guest Experience Agent, Hotel Cala Di Volpe, Costa Smeralda Egna

Guest Experience Agent, Hotel Cala Di Volpe, Costa Smeralda
Egna
Trentino Alto Adige, Egna

Job Number 25015755Job Category Rooms & Guest Services OperationsLocation Hotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, 7020Schedule Full TimeLocated Remotely?

NPosition Type Non-ManagementPosition SummaryAs a Guest Experience Agent at our iconic Hotel Cala di Volpe, you will play a crucial role in ensuring that every guest receives exceptional service from the moment they arrive until their departure.

Your primary responsibility will be to create a welcoming and memorable experience for our guests, addressing their needs and exceeding their expectations. Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service.

Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay. Join our close-knit team that values a sense of belonging and family atmosphere.

You'll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry. Key Responsibilities:Greet and welcome guests with a warm and friendly demeanor. Personalize the guests' stay prior to arrival and address their requests promptly. Handle guest inquiries, requests, and complaints professionally. Manage special requests and create unforgettable experiences for guests. Provide information about hotel amenities, services, and local attractions. Promote and upsell hotel services and amenities to enhance the guest experience. Assist with check-in and check-out processes, ensuring efficiency and accuracy. Coordinate with other departments to fulfill guest needs and enhance their stay. Ensure the lobby and front desk area are clean, organized, and inviting. Maintain a high level of knowledge about hotel policies, procedures, and offerings. Qualifications:Previous experience in a customer service or hospitality role, preferably in a luxury hotel setting. High proficiency in Italian and English.

Additional languages are a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using hotel management software and other relevant technology. A positive attitude and a passion for delivering outstanding guest service. Flexibility to work various shifts, including weekends and holidays. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace and positive working relationships with others, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Relations Agents will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested by Supervisors) is critical for Guest Relations Agents – to get it right for our guests and our business each and every time. Contact appropriate individuals or departments (e. g. , Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.

Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Respond to special requests from guests with unique needs.

Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company #J-18808-Ljbffr