Guest Experience Agent Melia Milano Milano

Guest Experience Agent Melia Milano
Milano
Lombardia, Milano

_"Whatever story you choose, you are the star"_

At **Meliá Hotels International**, you have the power to create your future.

For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day.

We are by your side to help you go beyond your limits, to celebrate every victory with you.

Because together, we are the stars of our own stories.

At **Meliá Hotels & Resorts** we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin.

If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they doThen you belong at **Meliá Hotels & Resorts**.

**Job summary**:We are looking for a **Guest Experience Agent **to join our team of passionate individuals in **Meliá Milano **to provide an effective, efficient, courteous and friendly service to all guests.

Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

**What will I be doing?

- To assist the Guest Experience Team in all duties and responsibilities of the Department.

- To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients' needs.

- To anticipate & identify guest and VIPs' expectations, ensuring that their needs are met and where possible exceeded.

- To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.

- To ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

**What benefits do we have for you?

- If you love to travel, **Melia Hotels International** is the place to work We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.

- At **Melia the protagonist is you**!

You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream.

In addition, you can have international experiences if you wish, because we are located in more than forty countries!

- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development.

Because if you evolve, Melià evolves with you.

- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

**What will it be like to work for Meliá Hotels International?

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist.

The combination of your talent and your passion with our desire to grow by your side has no limits.

Together, we will step forward with the strength of a great company.

Together, we'll turn the future into an amazing story.

- We are an equal opportunity employer and value diversity.

We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.

We believe that diversity and inclusion among our teammates are critical to our success as a global company. _

If you want to know more about **what it's like to work with Meliá**, follow us on:

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