Guest Experience Agent- Villa Agrippina A Gran Lazio

Guest Experience Agent- Villa Agrippina A Gran
Roma
Lazio, Lazio

Guest Experience Agent

- Villa Agrippina a Gran Melia Hotel

**_"Whatever story you choose, you are the star"_

At **Meliá Hotels International**, you have the power to create your future.

For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day.

We are by your side to help you go beyond your limits, to celebrate every victory with you.

Because together, we are the stars of our own stories.

**Gran Meliá Hotels & Resorts** evokes the essence of Spanish culture: simple pleasures, connection with the earth, respect for things well done and a discreet elegance perceived in every corner.

If you love luxury and elegance, if you masterfully combine glamour and avant-garde with the finesse and refinement of classic service to offer guests the highest standard of quality, if you know how to make a difference to create truly exceptional experiencesthen Gran Meliá is undoubtedly the brand for you.

The expansive villa, built by Agrippina Major, evokes the luxurious lifestyle of the ancient Roman resort located between the Janiculum Hill and the Vatican which extended into the area where the Basilica of St. Peter now stands.

2000 years later.

**Villa Agrippina a Gran Melia Hotel**, stands on the same historic site.

For our precious property and for the upcoming season we are looking for a passionate Guest Experience Agent to join our Guests Services Team.

**Job Summary**: Ensures and serves as our guest's first point of contact and manages all aspects concerning phone assistance, pre-arrival and departure procedures ensuring the brand standards are adhered to.

Guest Experience Agents will run the department duties with the highest level of service, in accordance with business requirements and operational standards.

We offer a 7/8 months contract with possibility to renew.

No accomodation is available.

**What will you be doing?

- Monitor service expectations and managing complaints at a first level

- Control the day to day operations in order to provide an efficient, corteus, effective and friendly service to all of our guests assuring that the product knowlede, policies and procedures are adhered to.

- Be fully conversant with all of the hotel's facilities, with up to date product knowledge and to be aware of all current promotional activities that are being offered throught the hotel

- Activetely participate in up-selling and cross-selling the Hotel facilities, promoting and suggesting improvements to the facilities and services we provide.

- Ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time

- Welcome guests in a friendly, prompt and professional manner

- Provide information on hotel services and city facilities

- Answer phones in a prompt and courteous manner

- Up-sell rooms where possibile to maximize hotel revenue

**What are we looking for?

- Previous experience in guest experience in a five star hotel chain

- Fluent in English (it is required a certifies Level C1)

- Strong interpersonal and problem-solving abilities, flexibility, and availability to work in a dynamic team

- Highly responsible & reliable

- Attention to detail

- Ability to work well under pressure in a fast-paced environment

- Ability to work cohesively with colleagues as part of a team

- Ability to focus attention on guest and colleagues' needs, remaining calm and courteous at all times

**What benefits do we have for you?

- If you love to travel, **Melia Hotels International** is the place to work We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.

- At **Melia the protagonist is you**!

You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream.

In addition, you can have international experiences if you wish, because we are located in more than forty countries!

- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development.

Because if you evolve, Melià evolves with you.

- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

**What will it be like to work for Meliá Hotels International?

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist.

The combination of your talent and your