Guest Experience Expert - Front Desk Agent Venezia

Guest Experience Expert - Front Desk Agent
Venezia
Veneto, Venezia

Additional Information

Job Number24191272

Job CategoryRooms & Guest Services Operations

LocationThe Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124

ScheduleFull Time

Located Remotely? N

Position Type Non-Management

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Experience Expert - Front Desk.

The Guest Experience Expert will report to the Front Desk Manager and she/he will be part of a Front Desk department.

Period: November – March 2025

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What we offer

- Professional career progression at international level in 9000 Marriott hotels

- Learning and development opportunities online, on the job and in class

- Discounts on hotel rooms, gift shop items, food and beverage

- Experienced management & motivated and engaging colleagues

- Charity events, Wellbeing activities and voluntary work in the community of Venice through the Take Care program

- Canteen service and uniform

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What you'll do

- Process guest check-ins, assigning rooms and activating room keys

- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

- Answer, respond to and process all guest calls, messages, questions or concerns

- Give guests information and directions regarding property and local areas of interest

- Process check-outs and resolving any disputed charges

- Process payments and room charges, as well as cashing guests' personal and traveller's cheques

- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

- Follow Standard Operating Procedures and brand identity guidelines at all time

What we're looking for

- Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

- Previous Front Office experience is a big plus

- Understanding of rooms operations and luxury hospitality

- Ideally, technical knowledge of Micros and Opera

- A warm, people-oriented demeanor and a team-first attitude

- Positive outlook and outgoing personality

- Flexibility, problem-solving skills and multi-tasking ability

- The ability to stand, sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.