Guest Experience Manager Milano

Guest Experience Manager
Milano
Lombardia, Milano

Guest Experience Manager in Hotel Josef e Maximilian Hotel a Praga

Often the first hello and the last farewell, our guest experience team are the gatekeepers of Hotel Maximilian experience.

Your passion and commitment to going above-and-beyond ensures a stay that is unforgettable.

**Summary

Become part of a caring team of professionals striving for excellence.

At Maximilian Hotel we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are searching for a Guest Experience Manager to join our dedicated team at Maximilian Hotel.

This is not just a job, it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality.

**What You'll Do**:

- Be at the heart of our operations, assisting in the seamless day-to-day management of all front-of-house departments, ensuring that our high standards are not just met, but exceeded.

- Welcome each guest with warmth and care, guiding them through their stay with personalized attention that goes above and beyond expectations.

- Analyze guest feedback and create innovative strategies to continually enhance their experience.

- Be the key contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable from start to finish.

- Collaborate with travel agents, offering guided tours of our legendary property, and ensure the satisfaction of our partners.

- Build and maintain meaningful relationships with both guests and colleagues, fostering a sense of community and mutual respect.

- Promote our hotel's unique offerings and activities, helping guests immerse themselves in the full experience, including Maximilian Brasserie.

- Ensure clear and constant communication between departments, resolving guest requests with grace and efficiency.

**Requirements**:

**Who You Are**:

- You have at least 3 years of experience in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences.

- You hold a Bachelor's degree in Hospitality Management or a related field.

- Your leadership skills inspire those around you, and you're able to motivate teams to deliver their best.

- Your communication is flawless—both written and spoken, in Czech and English (additional languages are a plus).

You thrive in a fast-paced environment, maintaining grace under pressure while staying focused on the finer details

Contratto di lavoro: Tempo pieno

Benefit:

- Assicurazione sanitaria

- Buoni pasto

- Computer aziendale

Disponibilità:

- Turni

Requisito linguistico flessibile:

- Italiano non richiesto

Istruzione:

- Laurea triennale (Preferenziale)

Esperienza:

- Guest Relations: 3 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)