Guest Experience Manager - Tenuta Di Artimino Melia Collection Rm

Guest Experience Manager - Tenuta Di Artimino Melia Collection
Roma
Lazio, Rm

Area: Guest Experience and Customer Service

Location: Carmignano, IT

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Seasonal Hotel: From March to October Staff House Available Mission: Under the general direction of the General Manager, and within the limits of established Melia hotels policies and procedures, provides supportive functional assistance to all departments; interacts with guests and members of the community. Coordinates with all departments in the hotel. Promotes the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos.

Main responsibilities: Reports directly to and communicates with the General Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Patrols all of the hotel guest area, adjusts the incorrect operations recorded on the logbook. Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Collects and records guest comments on the logbook; guest experience will be shared with hotel management team upon morning briefing. Supports and assists departments at peak periods, especially Front Office. Prepares welcome cards with General Manager's signature for VIPs and MAS member guests, ensuring they receive special attention. Inspects front of house and back of house regularly for cleanliness. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Promotes inter-hotel sales and in-house facilities. Takes action with the Property Management Systems (PMS) in emergency situations. Fully conversant with all hotel emergency procedures. Ensures front line staff complies with FIT marketing techniques and maximizes sales. Main requirements: College Degree or above. Fluent in English & Italian (speaking and writing). At least 2 years in international hotels in the same position. 1 year in the same position in hotels of similar category and services. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".

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