Guest Relation Milano

Guest Relation
Milano
Lombardia, Milano

About Sweet Inn:

Founded in 2014, Sweet Inn is an international, next-generation travel-tech startup disrupting the traditional hospitality industry.

Going far beyond traditional home-sharing, the company's innovative business model takes long term leases on apartments, transforms them into stylish and upscale 'smart' apartments with a full range of personalised services to accommodate tourists and business travellers worldwide.

Since its launch, Sweet Inn is now operating in exciting cities, Paris, Brussels, Barcelona, Milan, Jerusalem, Dublin, and Tel Aviv offering travellers over 700 upscale apartments to choose from.

- Sweet Inn is looking for a proactive Guest Relations specialist_

Location: based & resident in the city of Milan

Position Summary:

- Follow operational procedures of check in and check out

- Ensure proper guest requests are executed;

- Prepare and inspect apartment for guests and/or property tours

- Maintain a diligent vigilance of activity in the lobby, constantly looking for ways to assist guests or lobby staff

- Have understanding of apartment functionality

You've Got What It Takes If You Have:

- Passion for hospitality and working with people

- A minimum of 1 year as guest relations in the serviced apartments and/ or hospitality industry

- recently graduated person

- Multi-tasking and strong time management skills

- Excellent verbal, written and interpersonal skills in Italian and English - third language is a plus but not necessary

- Strong will to achieve results with mínimal supervision

- Calm, efficient, and organised with great attention to detail

- Excellent personal presentation and communication skills

- A passion for delivering exceptional levels of Guest service

- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest

- Professional manner with an emphasis on hospitality and guest service

Employment Type

Full-time

Contratto di lavoro: Tempo pieno

Stipendio: Fino a €26. 000, 00 all'anno

Benefit:

- Cellulare aziendale

- Computer aziendale

- Formazione professionale

Disponibilità:

- Dal lunedì al venerdì

- Festivo

- Orario flessibile

- Turni

- Turno notturno

Retribuzione supplementare:

- Bonus

- Bonus annuale

- Maggiorazione lavoro festivo

- Quattordicesima

- Straordinario

- Tredicesima

Esperienza:

- guest relation in hospitality industry: 1 anno (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)

Disponibilità a lavorare per turni:

- Turno serale (Obbligatorio)

- Turno di giorno (Obbligatorio)

- Turno notturno (Obbligatorio)