Guest Relation Agent- Anantara Convento Di Amalfi Amalfi

Guest Relation Agent- Anantara Convento Di Amalfi
Amalfi
Campania, Amalfi

Descrizione dell'azienda

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.

Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It's perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it's also only 5 minutes' walk from Amalfi's harbor and town center.

Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica - Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA.

Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.

**Descrizione del lavoro

The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction.

The key responsibilities for this position are:

- Welcome guests upon arrival, ensuring they feel valued and comfortable.

- Manage check-ins and check-outs with courtesy, accuracy, and efficiency.

- Provide detailed information about hotel services, local activities, and attractions.

- Listen to and anticipate guest needs, delivering tailored solutions promptly.

- Coordinate with other departments (Housekeeping, F&B, Spa, etc. ) to ensure all guest requests are fulfilled.

- Handle complaints professionally, offering quick and effective resolutions.

- Ensure every guest receives personalized service, recognizing VIPs and repeat visitors.

- Monitor guest feedback and contribute to the continuous improvement of services.

- Support the Front Office team during peak times as needed.

**Qualifiche

- Previous experience in a similar role, preferably in luxury hospitality.

- Excellent communication skills in English and Italian; additional languages are a plus.

- Strong guest-focused approach, attention to detail, and problem-solving skills.

- Professional appearance and demeanor.

- Ability to work both independently and as part of a team, maintaining a positive attitude at all times.

- Flexibility to work shifts, including weekends and holidays.

**Informazioni aggiuntive** Benefits

**Join the World of Anantara and Discover Our Exclusive Benefits

At Anantara, we don't just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey:

**Global Travel with Exclusive Discounts**: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60, 000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services.

**Friends & Family Program**: Enable your friends and family to travel worldwide with discounts of up to 25%.

**Exclusive Discounts**: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.

**Training and Development**: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.

**International Career Opportunities**: Explore endless career possibilities within the Minor Hotels group.

**Competitive Compensation**:13th and 14th-month salary and severance payment (TFR) upon the end of your contract.

**Free Parking**: Reserved spaces for motorbikes right in front of the hotel.

**Free Meals**: Access to an employee canteen during working hours.

**Uniforms**: Provision of uniforms for each employee and complimentary laundry services.

**Inclusive Corporate Culture**: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel.

**Celebrations and Recognition**: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member's contributi