Guest Relation Executive Bisuschio

Guest Relation Executive
Bisuschio
Lombardia, Bisuschio

We are on the lookout for passionate Guest Relation Executive to join the summer season 2025 of Jumeirah Capri Palace.

The main duties and responsibilities are: The main duties and responsibilities of this role are: - Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.

- Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations SOP.

- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.

- Greets guests, and escorts them to tables, and provides menus.

- Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

- Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.

- Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.

- Demonstrates a sound knowledge of all menu items, Capri Palace F&B Service procedures and Jumeirah Hygiene Standards.

- Informs staff of any specific guest request or needs.

- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.

The ideal candidate for this position will have the following experience and qualifications: - A minimum of 1-year restaurant experience in a luxury environment - Fluent in Italian and English; additional languages are a plus - Ability to work in a multicultural environment - Strong communication and interpersonal skills