Guest Relation Suite-Specialist - Anantara Palazzo Naiadi Rome Hotel Lazio

Guest Relation Suite-Specialist - Anantara Palazzo Naiadi Rome Hotel
Roma
Lazio, Lazio

Client:AnantaraLocation:Job Category:HospitalityEU work permit required:YesJob Reference:90decde6571fJob Views:3Posted:22. 01. 2025Expiry Date:08. 03. 2025Job Description:Job DescriptionThe Guest Relation Specialist is dedicated to our Anantara suites, ensuring a very personal, detailed and seamless service. He/ She will take good care of all the guest's needs, from the pre-arrival to their post-departure. With discretion and good manners, he/she will be seen by the guests as a competent and reliable person, projecting ownership, above all, by never intruding or imposing their being. Our very first impression on guests is a critical part of a permanent effect and a lasting impact on their memories. Our deportment, behaviors, manners & etiquette must support the patrimony of Anantara, which includes grooming & non-verbal communication. Ensure all Suites and guest's areas are properly cleaned and maintained at all times, according to the hotel Standards Operating Procedure related to these areas. Inform and promptly communicate guest's requests, preferences or useful information to each department involved. Be knowledgeable of the Hotel features and surroundings. Help and assist all guests in a friendly and educated manner. Show remarkable skills in anticipating guest's needs & exceptional attention to details. Build a rigorous rapport with guests and maintain interaction to facilitate guest recognition and obtain specific needs, likes and dislikes to preserve guest history files. Ensure Anantara Brand Standards are upheld, as well as etiquette and procedures listed by the LQA standards. Create "wow moments" throughout the guest's sojourn at Palazzo Naiadi. Report for duty punctually, wearing the proper uniform and name tag. Maintain a high level of personal appearance and self-hygiene. Ensure a full & complete shift handover and maintain high communication & feedback among team members. Liaise and attune at all times with Housekeeping and Front of House team. Set up suites according to guest's history, requests, and specific amenities. Able to work any shift assigned by Head of Department. Assist and support Butler team for potential assistance with luggage & shoe treatments. QualificationsHigh school diploma or similar. Previous Hotel work experience or similar. Knowledge of service skills. Able to work under pressure & follow directions. Additional InformationJoin our positive and vibrant team and be rewarded with these team benefits:Ticket Restaurant. Discounts on accommodation across all Minor Hotel brands. Discounts when visiting any of our restaurants, cafes, and bars. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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