Guest Relation Suite-Specialist - Anantara Palazzo Naiadi Rome Hotel Lazio

Guest Relation Suite-Specialist - Anantara Palazzo Naiadi Rome Hotel
Roma
Lazio, Lazio

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Guest Relation Suite-Specialist - Anantara Palazzo Naiadi Rome Hotel, Metropolitan City of Rome Client: Anantara

Location: Metropolitan City of Rome, Italy

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 90decde6571f

Job Views: 7

Posted: 02. 03. 2025

Expiry Date: 16. 04. 2025

Job Description: Job Description The Guest Relation Specialist is dedicated to our Anantara suites, ensuring a very personal, detailed and seamless service.

He/She will take good care of all the guest's needs, from the pre-arrival to their post-departure.

With discretion and good manners, he/she will be seen by the guests as a competent and reliable person, projecting ownership without intruding.

Our first impression on guests is critical for a lasting impact on their memories.

Our deportment, behaviors, manners & etiquette must support the patrimony of Anantara, which includes grooming & non-verbal communication.

Ensure all Suites and guest areas are properly cleaned and maintained at all times, according to hotel standards.

Inform and promptly communicate guest requests, preferences or useful information to each department involved.

Be knowledgeable of the hotel features and surroundings.

Help and assist all guests in a friendly and educated manner.

Show remarkable skills in anticipating guest needs and exceptional attention to detail.

Build rapport with guests and maintain interaction to facilitate guest recognition and obtain specific needs, likes, and dislikes.

Ensure Anantara Brand Standards are attended, as well as etiquette and procedures listed by the LQA standards.

Create "wow moments" throughout the guest's stay at Palazzo Naiadi.

Report for duty punctually, wearing the proper uniform and name tag.

Maintain a high level of personal appearance and hygiene.

Ensure a full and complete shift handover and maintain high communication among team members.

Liaise with Housekeeping and Front of House team at all times.

Set up suites according to guest history, requests, and specific amenities.

Able to work any shift assigned by Head of Department.

Assist and support Butler team with luggage and shoe treatments.

Qualifications High school diploma or similar.

Previous hotel work experience or similar.

Knowledge of service skills.

Able to work under pressure and follow directions.

Additional Information Join our positive and vibrant team and be rewarded with these benefits:

Ticket Restaurant.

Discounts on accommodation across all Minor Hotel brands.

Discount when visiting any of our restaurants, cafes, and bars.

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