Guest Relations Agent Lazio

Guest Relations Agent
Roma
Lazio, Lazio

Job Description We are looking for a Guest Relations Agent aboard La Dolce Vita Orient Express.

This position is key to ensuring that our guests have a seamless and unforgettable experience, embodying the highest standards of hospitality and service.

  Key Responsibilities: Act as an Ambassador of La Dolce Vita Orient Express, providing a warm welcome and personalized service to our guests.

Manage concierge services , guest reservations, and correspondence, handling special requests with attention to detail.

Oversee check-in and check-out procedures, ensuring a smooth guest journey.

Possess in-depth product knowledge to provide accurate information about our journeys and experiences.

Monitor guest feedback and collaborate with teams to continuously enhance the experience.

Uphold the Orient Express brand standards , ensuring professionalism and excellence at all times.

  Qualifications Who We're Looking For: Previous experience in guest relations or a similar hospitality role.

Strong interpersonal and organizational skills , with the ability to multitask in a fast-paced environment.

A proactive approach to problem-solving and anticipating guest needs.

Fluency in English (additional languages are a plus).

A passion for luxury hospitality and a commitment to exceeding guest expectations.