Guest Relations Agent - Rosa Grand, Milano Milano

Guest Relations Agent - Rosa Grand, Milano
Milano
Lombardia, Milano

Join Starhotels and become part of the Front Office Team as Guest Relations Agent at our **Hotel Rosa Grand**_ _n the heart of **Milan**.

As the main contact between hotel and guests, you'll guide them to have a fantastic stay with a perfect service experience.

Your responsibilities include:

- Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.

- Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.

- Handling check-in, check-out activities as well as other related tasks.

- Efficiently managing guest messages and requests.

- Staying updated about hotel services, guest needs, and special events.

- Managing the VIP interactions, assuring prompt and effective service delivery and follow up.

- Ensuring lobby and Front Desk standards and safety compliance.

- Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.

- Familiarity with Opera PMS for efficient operations.

- Excellent communication skills.

- Ability to anticipate and resolve challenges and complaint resolution finesse.

- A commitment to delivering a high level of customer service.

- Impeccable grooming standards.

- Versatility in handling various work scenarios.

- Enthusiasm when being assigned to both individual and team-oriented tasks.

- Mastery of the local area, enhancing guest experiences.

- Hotel products and services prowess.

Embrace global diversity by speaking:

- Italian - fluently

- English - fluently

- Additional languages are a plus.

Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.

- Exclusive discounted stays within the group.

- Ticket Restaurants for delightful dining.

- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.

- An attractive compensation package based on your experience.

- The chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career!