Guest Relations Executive Lazio

Guest Relations Executive
Roma
Lazio, Lazio

RESPONSIBILITIES:

- Answer and provide assistance to emergency phone calls;

- Resolve all issues happening on the ground;

- Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc. )

and, if needed, with the clients on the day of the service;

- Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival;

- Daily follow-up with the clients;

- Ensure that all suppliers meet Perfetto Traveler's standards;

- Design and oversee Perfetto's Welcome/Farewell procedures and extend those to the clients;

- Contact the clients upon arrival and prior to departure;

- Follow up with the clients, Operations Department, and CEO in the event of an emergency.

JOB REQUIREMENTS:

- At least 1-year work experience in the customer service, particularly in the high-end travel industry;

- Full professional proficiency in English and Italian;

- Meticulous attention to details;

- Understanding of the needs of a very sophisticated, affluent, upscale clientele;

- Professional, proactive, resourceful, positive, team-oriented attitude;

- Ability and willingness to take direction as well as be self-motivated and work independently;

- Computer literate, knowledge of MS Office.

- Experience as a concierge is a plus

KEY RESULTS:

- Increase clients' satisfaction of the services provided by Perfetto Traveler;

- Successfully solve any issues happening on the ground to the clients' satisfaction;

- Reduce the number of refunds requests.

- **Please submit your CV and cover letter in English.

Submissions in other languages will not be considered.

**_

- **Partita IVA**_

**Salary**: €1, 000. 00 - €1, 500. 00 per month

**Experience**:

- Guest Relations: 1 year (required)

**Language**:

- English (required)

- Italian (required)

Shift availability:

- Day Shift (required)

- Night Shift (preferred)