Guest Relations Manager Milano

Guest Relations Manager
Milano
Lombardia, Milano

Summary

- Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. _

**_Guest Relations Manager will be responsible for:_

- _Provide upscale guest service experiences for clients throughout their stay_

- _Ensure clients are properly greeted upon their arrival_

- _Monitor daily bookings and ensure assigned rooms are prepared prior to check-in_

- _Oversee check-in and check-out procedures, including reservations and financial transactions_

- _Promptly address guests' requests, like in-room dining_

- _Actively listen to and resolve complaints_

- _Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services_

- _Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns_

- _Inform clients of our hotel services, including breakfast and dining options_

- _Promote all hotel amenities, conveniences and programs offered_

- _Liaise with Housekeeping team and Engineering to provide an overall comfortable guest experience_

- _Examine daily duties, assign tasks and check on progress_

- _Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings_

- _Recommend local tourist spots, including places to dine, shop and sight-see_

- _Establish friendly relationships with regular hotel clients_

**Hyatt offers a great range of benefits, including**:

- _12 free nights per year of service across Hyatt Hotels worldwide_

- _Employee and Friends & Family rates across Hyatt Hotels worldwide_

- _Dry cleaning of business clothes_

- _Complimentary meals on duty_

- _Continuous Learning & Development opportunities_

**Qualifications**:

- _Proficiency_ _in Italian and English; knowledge of other languages is a plus_

- _Customer service drive with outstanding communication and active listening skills_

- _Excellent problem-solving and multitasking skills_

- _Leadership skills along with the ability to motivate a team into high performance_

- _Ability to work flexible hours_

- _Strong sense of responsibility and a professional presentation_