Guest Relations Manager. Romazzino A Belmond Hotel Egna

Guest Relations Manager. Romazzino A Belmond Hotel
Egna
Trentino Alto Adige, Egna

Romazzino, a Belmond Hotel in stunning Costa Smeralda for the season 2025, is looking for an experienced and service-oriented Guest Relations Manager.

We are looking for a candidate with a strong background in luxury hospitality who is passionate about delivering exceptional guest experiences.

Act as the main point of contact for guests, ensuring a personalized and seamless experience throughout their stay.

Oversee daily interactions to ensure satisfaction at every touchpoint.

Manage guest feedback, complaints, and special requests in a professional and timely manner.

Coordinate with various departments to ensure smooth and efficient service aligned with LQA standards.

Proactively anticipate guests' needs, offering personalized solutions to enhance their stay.

Requirements: Previous experience in luxury hospitality, preferably with Leading Quality Assurance (LQA) standards. Fluent in English and Italian; additional languages are a plus. Strong interpersonal and communication skills. Excellent problem-solving skills with a guest-focused approach. Ability to multitask and remain calm in a fast-paced environment. A keen eye for detail and commitment to providing a high level of service. Benefits:

Competitive salary and performance incentives

Accommodation and meals

A beautiful work setting on the Costa Smeralda

About Belmond

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality, and identity, with a personalised team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

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