Guest Service Agent (Receptionist) - The Rome Lazio

Guest Service Agent (Receptionist) - The Rome
Roma
Lazio, Lazio

Job Number** 24041537

**Job Category** Rooms & Guest Services Operations

**Location** The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely? ** N

**Relocation? ** N

**Position Type** Non-Management

**WHERE GOOD THINGS COME TOGETHER

Change everything you thought you knew about hotels and working in one. EDITION is an unexpected, refreshing collection of one-of-a-kind hotels. The first truly global luxury lifestyle hotel brand.

EDITION delivers a delicate balancing act of polish with personality, perfectionism with individualism, and comfort with charisma. The brand's approach and attitude to today's modern lifestyle emphasizes solid design, exceptional quality, originality and character, and modern service that is environmentally responsible.

EDITION caters to sophisticated guests looking for a unique experience that goes beyond what they would receive at a typical luxury hotel. Therefore, to represent an EDITION hotel requires strength of character to deliver what the brand stands for and our guests expect. From flawless execution and supremely satisfied guests to outstanding property performance, each EDITION employee plays a key role in driving results that showcase the brand promise.

EDITION is a brand that enchants our guests and employees alike. What do we need to bring this to life? Well, here are the details.

**Welcome to our family

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

**The impact you'll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

**What you'll do

- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

- Secure payment, verifying and adjusting billing as needed

- Provide guests with room and hotel information, directions, amenities and local interests

- Run daily reports, reviewing to see what needs to be communicated to the next shift's staff

- Complete cashier and closing reports, counting the bank at the end of each shift securely

- Accept and record wake-up calls, delivering to the right department

- Communicate any emergency, lost item or theft to proper security staff and/or authorities

- Keep contingency lists in case of emergency and communicate any necessary messages

**Perks you deserve

We'll support you in and out of the workplace by offering:

- Team-spirited coworkers

- Encouraging leadership

- Support to live a life of wellbeing and happiness

- Opportunities to serve and give back to the community

- Discounts on hotel rooms, gift shop items, food and beverage

- Recognition programs

**What we're looking for

- A warm, people-oriented demeanor

- A team-first attitude

- A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. _

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds