Guest Service Agent (Turnante) - Hotel Firenze Firenze

Guest Service Agent (Turnante) - Hotel Firenze
Firenze
Toscana, Firenze

Join Starhotels and become part of the Front Office team at one of our **Hotels**in the heart of **Florence**.

- Hotel Tuscany

- Hotel Muchelangelo

- Hotel Vespucci

If you have any preference for a particular hotel, please specify it in the cover letter.

As a** Guest Service Agent** you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Your responsibilities include:

- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.

- Handling check-in, check-out activities as well as other related tasks.

- Efficiently managing guest messages and requests.

- Support the team during the night shifts, embracing the night charm.

- Staying updated about hotel services, guest needs, and special events.

- Ensuring lobby and Front Desk standards and safety compliance.

- Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.

- Proven experience in the role.

- Familiarity with Opera PMS for efficient operations.

- Excellent communication skills.

- Ability to anticipate and resolve challenges and complaint resolution finesse.

- A commitment to delivering a high level of customer service.

- Impeccable grooming standards.

- Versatility in handling various work scenarios.

- Enthusiasm when being assigned to both individual and team-oriented tasks.

- Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:

- Italian - fluently

- English - fluently

- Additional languages are a plus.

Unlock a world of benefits, including:

- Exclusive discounted stays within the group.

- Discounts with our partners.

- Stylish uniforms with complimentary laundering.

- Ticket Restaurants for delightful dining.

Embrace growth with:

- Exceptional career advancement opportunities through our Performance Management Program.

- An attractive compensation package based on your experience.

- The chance to be a part of an ambitious, caring organization.

- Join us to shape your outstanding career!_