Guest Service Associate - Front Office
Company DescriptionWhy work for Accor? We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers. accor.com/. Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESSJob DescriptionPeople ManagementHelps in creating a positive and highly motivated working environment that promotes and develops teamwork. Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Attend training as scheduled by management. Guest LoyaltyPromptly and actively obtains feedback and preference from guests. Provides engaging arrival and departure experience to all guests. Enroll maximum guests to Le Club. Achieves guest delight through friendly and proficient services at the time of arrival / departure. Must have knowledge of membership levels of the Le Club Accor program. Operational ProcessesAt the start of each shift, familiarize with: Room Situation in the Hotel, checks on status of room blocks and discrepancies, Front Desk follow-ups on expected check-ins and check-outs, reports from the end of the previous shift, and events in the hotel. Take handover from the outgoing shift, highlighting any cash discrepancies. Secure mode of payment from all guests at the time of arrival. Check in/out efficiently within the required time frame and as per defined standards.
Welcome all guests entering the hotel. Extend fond farewells to all guests on departure. Follow all internal control guidelines prescribed by management. Upsell higher category of rooms to optimize occupancy and room rate. Record Arrival Departure register as per local laws at all times and prepare 'C' forms to send as per local laws. Ensure all equipment in the Front Office Department is in working condition. QualificationsDegree or diploma in Hotel Management. Additional InformationMinimum 2 years of relevant experience in a similar capacity. Good communication and customer contact skills. Well-presented and professionally groomed at all times.
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