Guest Service Center Agent
Additional Information Guest Experience Expert Job Number: 25023680 Job Category: Rooms & Guest Services Operations Location: The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, 30124 VIEW ON MAP Schedule: Full Time Located Remotely? N Position Type: Non-Management The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Service Center Agent (Guest Experience Expert). The Guest Service Center Agent will report to the Dir. Of Rooms and will be part of the Front Office department. This is a great opportunity to work in a place of exceptional art and elegance, where history and culture meet with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience, and an intimate wellness haven, serving as a reference point for the world's elite at international city events such as the Biennale, Carnival, and the Venice Film Festival. What We Offer: Professional career progression at an international level in 9000 Marriott hotels Learning and development opportunities online, on the job, and in class Discounts on hotel rooms, gift shop items, food, and beverage Experienced management & motivated and engaging colleagues Charity events, Wellbeing activities, and voluntary work in the community of Venice through the TakeCare program Canteen service – Associates Restaurant Uniform - Laundry service The impact you'll make: First impressions are everything. You'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area, making their visit special. What You'll Do: Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guests of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to the provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. What We're Looking For: Fluent in Italian and English (both writing and speaking) Previous hotel experience is a plus Ideally, technical knowledge of Micros and Opera A warm, people-oriented demeanor and a team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability Explore our very big world: As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. You'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You're welcomed here: Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. Marriott International applies an equal opportunity policy. We believe in the value of a diverse workforce and promote an inclusive culture that puts people first. We are committed to not discriminating based on any personal characteristic protected by law, such as disability or veteran status, or by applicable law. J-18808-Ljbffr
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