Guest Service Center Agent - The Gritti Palace Venezia

Guest Service Center Agent - The Gritti Palace
Venezia
Veneto, Venezia

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Service Center Agent (Guest Experience Expert).

The Guest Service Center Agent will report to the Dir.

Of Rooms and she/he will be part of a Front Office department.

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style.

The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven.

The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What we offer Professional career progression at international level in 9000 Marriott hotelsLearning and development opportunities online, on the job and in classDiscounts on hotel rooms, gift shop items, food and beverageExperienced management & motivated and engaging colleaguesCharity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare programCanteen service - Associates RestaurantUniform - Laundry service The impact you'll make

First impressions are everything.

And you'll set the tone for every guest's stay.

With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.

Anything to help make their visit that bit more special.

What you'll do

Answer, record, log, and process all guest calls, requests, questions, or concerns.

Operate telephone switchboard station.

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received.

Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.

Receive, record, and relay messages accurately, completely, and legibly.

Activate/deactivate guest room message lights as appropriate.

Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.

Test communications equipment to ensure it works properly.

Respond to special requests from guests with unique needs.

Contact appropriate individual or department as necessary to resolve guest call, request, or problem.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Dispatch bell staff or valet staff as needed.

What we're looking for Fluent in Italian, English (both writing and speaking)Previous Hotel experience is a big plusIdeally, technical knowledge of Micros and OperaA warm, people-oriented demeanor and a team-first attitudePositive outlook and outgoing personalityFlexibility, problem-solving skills and multi-tasking ability Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark.

Joining us, you'll get to entertain and meet people from all over the world as you build your experience.

You'll find a place where your personality and ideas are appreciated just as much as the work you do.

And you'll grow through opportunities to explore the business, opening yourself to various career options.

If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here

Our highest priority is making you feel as welcome as our guests.

We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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