Guest Service Executive (F&B Service & Front Office) @ Ibis Mumbai Bkc Firenze

Guest Service Executive (F&B Service & Front Office) @ Ibis Mumbai Bkc
Firenze
Toscana, Firenze

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#BELIMITLESSJob DescriptionEXPECTED RESULTSProvide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transferring all calls to relevant departments or guest rooms, responding to requests quickly and efficiently. Document accurately all internal and guest messages.

Distribute according to specified Hotel procedure. Assist, as required, with calls for reservations following hotel standards.

Ensure accurate, up-to-date information is given. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign rooms per guest needs. Ensure to possess complete and thorough product knowledge of the hotel and the scope of services the hotel provides. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Ensure to convey a sense of the guests' importance and project a professional environment which reflects ibis Mumbai Airport's commitment to customers. Responsible for providing courteous and competent services to the guests. QualificationsBHM with strong knowledge of F&B Service and also added experience of FO. 2 years experience as Team leader or 3 years as Associate.

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