Guest Service Line Agent - Me Milan Il Duca Milano

Guest Service Line Agent - Me Milan Il Duca
Milano
Lombardia, Milano

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless.

Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

Mission The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

What will you do?

Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.

Ensure the customer experience by personalising their stay, anticipating their needs, and exceeding their expectations.

Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.

Manage customer incidents according to the established protocols.

Adhere to the attributes, standards, and manuals applicable to the department.

Efficiently use various departmental management tools necessary for the daily control of operating procedures.

Be knowledgeable of the Voice of the Customer results and comply with the established improvement plans.

Verify material orders according to set product guidelines, optimising economic resources.

What are we looking for?

Education and Training Training in Tourism, Hospitality, Marketing, or a similar field.

Specific Knowledge Knowledge of telephone service.

Advanced proficiency in the Office 365 suite.

Knowledge of hotel operations.

Vocation for service.

Ability to work effectively in a team.

Problem-solving abilities.

Organisation and planning skills.

Proactivity and innovation.

Experience At least 2 years of experience in a similar position.

At Meliá we are all VIP Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.

We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team.

In this sense, our motto is "Towards a sustainable future, from a responsible present ".

Thanks to all our collaborators, we make it possible.

If you want to be "Very Inspiring People ", follow us on:

#J-18808-Ljbffr