Guest Service Line - Palazzo Cordusio A Gran Melia' Hotel (32136) Milano

Guest Service Line - Palazzo Cordusio A Gran Melia' Hotel (32136)
Milano
Lombardia, Milano

_"The world is yours with Meliá"_

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you.

It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

**Mission**:

Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

**Key Responsibilities**:

- Manage guest requests via telephone and personalize their experiences.

- Handle customer incidents and adhere to departmental standards.

- Utilize management tools and follow improvement plans based on customer feedback.

- Ensure health and safety protocols are followed.

**Requirements**:

- **Education**: Training in Tourism, Hospitality, Marketing, or similar.

- **Skills**: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.

- **Experience**: 2 years in a similar external role, and at least 1 year in a customer-facing department.

**At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People.

- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies.

We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. _

- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age.

We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_. _

- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_.

In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_".

Thanks to al our collaborators, we make it possible. _

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page.

If you want to be "**Very Inspiring People**", follow us on:

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