Guest Service Supervisor Lazio

Guest Service Supervisor
Roma
Lazio, Lazio

The Guest Services Supervisor is the liaison between guests and the Executive Office, Housekeeping, Room Service, Concierge, Front Office, Reservations, and Sales. Key Responsibilities: Guest Relations Offer personalized & heartfelt greetings, welcome VIPs, returning guests, group organizers, recovery guests, etc. Ensure proper guest requests are executed; verify upgrades and room assignments are appropriate to particular guests. Prepare and inspect show-rooms for site inspections and property tours. Maintain a diligent vigilance of activity in the lobby, constantly looking for ways to assist guests or front desk staff. Oversee hotel guest experience in public spaces including but not limited to the lobby, pool, fitness center, and F&B outlets. Have an expert knowledge and understanding of guest room functionality for all categories. Qualifications: Previous management experience in a Luxury structure, at least 2 years as Guest Services Agent. Luxury Hotel experience highly preferred. Working knowledge of front desk and reservation operational procedures and related systems is preferred. Ability to work in a team environment. Take initiative and have a proactive attitude. J-18808-Ljbffr