Guest Services Agent Firenze

Guest Services Agent
Firenze
Toscana, Firenze

Company Description

Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century.

Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike.

Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school's principal's office.

Surrounded by old growth cyprus and soaring oak trees, the resort's grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant.

Come here for relaxation or adventure - and leave utterly enchanted.

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine.

As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

- Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.

- Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.

- Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.

- Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.

- Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

**Qualifications

- 1 year in a similar role

- Strong interpersonal and communication skills

- Ability to handle multiple tasks efficiently

- Familiarity with hotel management systems and basic computer skill

**Additional Information