Head Host/Hostess – Pre – Opening
YEZI Restaurant & Teahouse is bringing a social fine dining experience to art'otel Rome Piazza Sallustio.
If you know art'otel, you know we like to do things differently.
Our guests come to us for something that goes beyond their usual hotel expectations, and that's what you'll do as our Head Host/Hostess.
Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a great recommendation, a tip that only you could give.
We're looking for passionate individuals to help us craft unforgettable moments through exceptional service, creativity, and attention to detail.
Responsibilities:You'll be in charge of maximising our floor capacity in ingenious ways, using our booking software, optimising reservations for peak times and making sure all departments are actively promoting us. You're great at training and overseeing hosts to make them into brilliant first points of contact for customers. You'll help them create a warm and welcoming atmosphere in line with our art'otel standards. You'll make sure our hosts are managing guest arrivals, enquiries and seating arrangements efficiently to fill our restaurant and lounge floor with happy guests. You'll make sure all our menus are up to date, including any special promotions. You'll work closely with the kitchen and management to communicate changes in the menu and make sure the team is well informed. You'll be quick and efficient at scheduling and allocating tasks, keeping productivity optimised. You'll devise and implement ingenious booking strategies and procedures to maximise our capacity, along with guidelines for handling reservations, cancellations, and walk-ins. You'll handle customer enquiries, concerns and special requests quickly and creatively, and keep the management team in the loop. What you bring:You're a great communicator, making sure we're always liaising with the front office department to coordinate reservations, guest information and special requests, consistently keeping the reception team, kitchen staff and serving staff in the loop. You're up to date on all health regulations and ready to conduct regular inspections to make sure we're always complying. You're clean and tidy, keeping our reception area immaculate and sticking to hygiene and safety standards. You're great at dealing with guest feedback, using every insight as a way to enhance our overall customer satisfaction. You lead by example, showing our team how it's done through your own professionalism, commitment to excellence and gold-standard service. You're able to create a positive, creative and customer-focussed work environment, motivating your team to uphold our high standards and provide a service that's personalised, attentive and efficient every day. You're an active listener, making sure guests and team members feel heard, addressing concerns and ideas and following up in the best way for each individual. You'll also keep the management team informed on important matters. There's a lot more to this job than we've given you here – don't worry, we'll fill you in on everything before you begin.
We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of YEZI.
Benefits:Recommend a friend scheme up to €750 Euros (gross)Ticket MealsAttractive Departmental Incentive Schemes, as per company policy50% F&B discount at our restaurants and bars (for your whole party)Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)26 days of holidays1 extra day off for your wellbeing (to be taken in the solar year)1 working day per year of volunteering activities with our local partnersExciting job opportunities within PPHE Hotel Group across EuropeAnnual staff parties & outgoingsAdvanced onboarding programs and L&D opportunitiesEntitlement to benefits provided with our local partners.
See T&C policy for further details and eligibilityApply now and join one of the best places to work in hospitality "The Caterer 2021".
Be bold.
Be creative.
Be original.
A fun place to create and inspire.
#J-18808-Ljbffr
Diventa il primo a rispondere a un'offerta di lavoro!
-
Perché cercare un lavoro con PostiVacanti.it?
Ogni giorno nuove offerte di lavoro È possibile scegliere tra un'ampia gamma di lavori: il nostro obiettivo è quello di offrire la più ampia selezione possibile Ricevi nuove offerte via e-mail Essere i primi a rispondere alle nuove offerte di lavoro Tutte le offerte di lavoro in un unico posto (da datori di lavoro, agenzie e altri portali) Tutti i servizi per le persone in cerca di lavoro sono gratuiti Vi aiuteremo a trovare un nuovo lavoro