Head Of Commercial Customers, Amazon Business Italy Milano

Head Of Commercial Customers, Amazon Business Italy
Milano
Lombardia, Milano

You are a graduate from a leading business or engineering universities.

- 7/10 years of experience in managing teams - You have excellent negotiation skills and influence capabilities.

- You have a strong analytical and market segment research skills.

- You have excellent interpersonal skills, good oral and written communication.

- You are organized, rigorous and able to manage several projects simultaneously while respecting deadlines.

- You must be fluent in Italian and English.

Job summary

Since 2015, Amazon continues to innovate for its customers by developing AMAZON BUSINESS.

The objective is to become the preferred Marketplace for professionals in the public and private sector.

We are looking for talented collaborators to improve our offer and develop the best customer experience.

He/she will work with the product development teams to prioritize Amazon Business features suitable for our customers.

He/she will put in place processes for sharing experience and managing performance via quantified indicators in order to deliver the expected results.

As the leader of Amazon Business, he/she will also have to participate in the development of the long-term Amazon Business strategy.

Key job responsibilities

- Recruit, develop, and inspire a growing team.

- Design and implement a multi-year overall strategy to grow the Private Customers segment in Italy

- Be the overall responsible for the P&L of the segment

- Master in detail the performance levers, the strategic relationship between the team's activity and the results (input and output).

- Constantly raise the quality of execution, the processes put in place and the achievement of objectives

- Work in partnership with Amazon Retail, with Product Manager teams, and various Amazon functions to share customer feedback and propose improvements.

- Present the results in the context of weekly, monthly and quarterly reviews

- Manage strategic panEU and cross-functional projects driving growth and/or improving bottom line

A day in the life

In the everyday life of a head of Commercial customer, the leader will audit performance of the team, understanding areas of opportunity and sharing key messages with the team.

They will also conduct interviews and one on one meetings with the team to train them and develop their career.

and also they will have a meeting with their Europe peers to discuss the strategic plan for next year and decide which features will be a priority for our customers.

About the team

The team is a group of fun, highly motivated and engaged people.

We are passionate about our job and our customers, we speak our mind and care about each other a lot.

The team is composed of Customer Advisors and People Manager reporting to our future Head of Commercial Customers.