Head Of Customer Service Venezia

Head Of Customer Service
Venezia
Veneto, Venezia

Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth.

From the very beginning, our daily mission has been to revolutionize society's perception of mental health by breaking down the stigma surrounding it. At the core of Unobravo's success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere.

With more than 2 million therapy sessions, we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life's challenges. Unobravo's journey is heating up as we are actively expanding across Europe.

We're bringing our game-changing approach to diverse markets, gearing up to challenge and transform global perspectives on mental health.

This expansion marks a thrilling chapter in reshaping the world's view of mental wellness. To take our company to an international level, we are currently looking for a Head of Customer Service to help us develop systems that will support patients across the world in the most efficient manner. If you're ready to shape the future of mental healthcare and inspire meaningful change, we'd love to hear from you!THE ROLEWe are looking for a highly experienced Head of Customer Service to lead and scale our customer service operations, with a focus on improving efficiency, driving data-driven decisions, and enhancing overall customer satisfaction.

The ideal candidate will have a strong background in customer service leadership, particularly in international settings, and a proven track record of implementing processes and projects that have significantly improved operational efficiency.

Strong people management skills are essential, along with the ability to analyze data to guide strategic decisions.

Experience or passion for leveraging artificial intelligence in customer service will be a significant advantage. ResponsibilitiesCustomer Service Leadership: Manage and lead the customer service team to deliver exceptional support for patients and therapists, ensuring high-quality service and efficiency. Process Improvement: Implement innovative processes and collaborate with cross-functional teams to streamline operations and align with company goals. Data-Driven Insights: Leverage data to track performance, identify trends, and drive continuous improvement through real-time reporting tools. Team Development: Build and nurture a high-performing, diverse team through hiring, training, and fostering a culture of accountability and customer focus. Innovation & AI: Introduce AI and automation to boost efficiency, staying ahead of trends to enhance customer service excellence. YOU WILL BE THE PERFECT FIT IF YOU ARE:A natural leader with a strong sense of ownership and the ability to inspire and guide teams to success. A strategic thinker and exceptional communicator who can craft and execute impactful plans while building strong relationships. Mission-driven and passionate about Unobravo's goal of making mental healthcare accessible to people worldwide. A seasoned manager who excels at organizing and managing internal and external stakeholders with confidence and ease. Adaptable and ambitious, staying calm under pressure and thriving in fast-paced, dynamic environments. A true team player who collaborates with enthusiasm and positivity. Experienced in scaleups or high-growth companies, with a proven ability to navigate and lead through rapid change. Proactive and results-oriented, taking initiative and driving meaningful outcomes. WHAT WE OFFER:Fully remote, with occasional travel to/within Italy: Join a team that embraces the future of work and prioritizes the well-being of its people.

We support a healthy work-life balance with a flexible approach that allows you to work from Italy, Spain, or the UK. Coworking Meetings: Unobravo has dedicated a special budget to encourage global teamwork, in order to enable employees and collaborators to meet in coworking spaces in many cities around the world. Online Yoga Sessions: We're invested in your physical and mental wellness.

Join our free online yoga classes to stay in shape and find your zen. Discounts on Psychotherapy Sessions (Italian, Spanish and French employees only): Your mental health is a top priority at Unobravo.

Enjoy employee discounts through the Unobravo app to get the support you need. Team Building and Epic Events: Get ready for extraordinary adventures!

Dive into thrilling team-building activities and attend our fabulous corporate events and nationwide aperitivo parties that will keep you buzzing with excitement!Learn a language: Make your way through our language training courses.

Improve on your existing language skills, or start learning something completely new!Birthday Off: Take the time to celebrate with an extra day off during the month of your birthday. New Parenthood Perks: Following the arrival of your little one, we contribute 500 Euros to our welfare platform, plus gain access to exclusive online seminars on infant sleep. Are you ready to make a difference with us? We understand that many people, for different reasons, may need additional support to apply or to participate fairly in our interview process.

If you require additional accommodation, whatever it may be, to make the process more accessible, please indicate this in the last question of the application form.

We will do everything we can to ensure you have a fair and smooth application process.

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